John Zinsser and Beth Fisher-Yoshida, Role of the Ombudsman

Date Broadcast: 
Mon, 13 Jan 2014

January's installment of our series with the Advanced Consortium on Cooperation, Conflict, and Complexity (AC4) features John Zinsser, an instructor at the negotiation and confilct resolution masters program at Columbia University. Zinsser discusses his experience as an organizational ombudsman, a designated neutral and confidential mediator within organizations like hospitals, universities and corporations.